Driver Privacy Notice | Urban Priority

This Driver Privacy Notice explains how Urban Priority Ltd uses personal data for driver applicants and approved drivers.

1) Data we collect

• Account details such as name, email, phone number, login details and support messages.

• Onboarding and compliance details such as address/contact details, vehicle type, vehicle registration, insurance, MOT, right-to-work information, DBS-related information where requested, profile photo and uploaded documents.

• Operational data such as online status, precise location while online, route/job events, pickup/drop-off status, proof of delivery, customer communications, notifications, device information and support history.

• Payment and finance information needed to calculate driver earnings, adjustments, payout records and payment disputes.

2) Why we use driver data

• To review applications, onboard drivers, check compliance, provide platform access and support safe courier operations.

• To dispatch jobs, show customers delivery progress, protect direct/priority service promises, confirm pickup/drop-off events and handle support issues.

• To calculate earnings, handle invoices/records, investigate disputes, prevent fraud, comply with law and protect Urban Priority, customers, recipients and drivers.

3) Location data

Precise location is used while a driver is online and/or handling work so dispatch, live tracking, active job support and safety follow-up can work. More detail is available on the Driver Location Use page.

4) Sharing

We may share driver data with customers/recipients where needed for a delivery, payment providers, cloud hosting and infrastructure providers, mapping and notification providers, support/compliance providers, insurers, legal advisers, regulators, police, courts or public authorities where required or reasonably appropriate.

5) Retention

We keep driver data only for as long as reasonably necessary for operational, legal, tax, safety, audit, fraud-prevention, dispute and compliance reasons. Some finance, delivery, safety or compliance records may be retained after account closure where required or justified.

6) Your rights

You may have rights to request access, correction, deletion, restriction, objection or data portability, subject to legal exceptions. To ask about your data, contact drivers@urbanpriority.co.uk.